FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How long does it take to process my order?
Our processing time is typically 3-5 business days. During this period, we carefully craft and prepare your items to ensure they meet our high-quality standards before shipping them out.
How long will shipping take?
Once your order is processed, standard shipping usually takes about 7 business days to reach you, depending on your location. We also offer 2-day shipping. You will receive a tracking number as soon as your order is shipped so you can monitor its journey.
Do you offer expedited shipping?
Currently, we only offer standard shipping to ensure our handmade items are crafted with the utmost care. However, if you have a special request or a tight deadline, please contact us, and we’ll do our best to accommodate your needs.
What should I do if my order is delayed or lost in transit?
If your order is delayed or you suspect it might be lost, please reach out to us with your order number and tracking information. We will work with the shipping carrier to resolve the issue as quickly as possible and ensure your order gets to you.
Returns
What is your return policy?
We do not offer returns on our handmade items unless there is a mistake on our part. Each piece is crafted with care, and we want you to be happy with your purchase. If you receive an item that has an error made by us, please contact us immediately so we can resolve it.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect due to our mistake, please contact us within 7 days of receiving your package. Provide us with your order number and photos of the issue, and we will work quickly to make it right.
Are custom items eligible for return?
Custom items are not eligible for return or exchange, as they are made uniquely for you. To ensure satisfaction, we send out proofs for your approval before production begins.
How do you ensure my custom order is accurate before production?
We send detailed proofs for all custom orders via email. You will have the opportunity to review and approve these proofs to ensure everything is correct before we start production. Please double-check all details carefully to avoid any errors.
What if I need to make changes after approving the proof?
Once you approve the proof, we begin production, and changes can no longer be made. If you realize there is an error after approval but before production has started, please contact us immediately, and we will do our best to accommodate your request.
General
What is your cancellation policy?
Orders can be canceled within 24 hours of placement without any penalty. After this period, we may have already started processing your order, especially for custom items. Please contact us as soon as possible if you need to cancel your order.
How do I care for my handmade items?
Care instructions vary depending on the product. We include detailed care instructions with each item to ensure it stays in great condition. If you have any specific questions about caring for your item, feel free to contact us.
Do you offer wholesale or bulk order discounts?
Yes, we offer discounts for wholesale or bulk orders. If you are interested in purchasing a large quantity of items, please contact us with your requirements and we can provide you with more information on pricing and lead times.
Do you accept custom orders?
Absolutely! We love bringing your creative ideas to life. When placing a custom order, please provide as much detail as possible. We will send you a proof to approve before we start crafting your unique item.